Privacy Policy

1. Introduction

Japanese Cars Durban ("we", "our", or "us") respects your privacy. This policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

By using our website and services, you consent to the practices described in this policy. If you do not agree, please do not use our website or submit your personal information.

2. Information We Collect

We may collect the following types of information:

• Personal identification: name, phone number, email address, and physical address provided when requesting a quote or contacting us.
• Vehicle preferences: make, model, year, budget, and destination country for import calculations and quotes.
• Communication data: messages exchanged via our WhatsApp agent, including chat history and preferences.
• Technical data: IP address, browser type, device information, and usage patterns collected through cookies and analytics.

3. How We Use Your Information

• To provide import cost estimates and vehicle quotes.
• To communicate with you via WhatsApp, email, or phone regarding your inquiries.
• To improve our website, inventory selection, and customer service.
• To comply with legal obligations and protect our rights.

4. Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information only with:

• Service providers who assist with our business operations (e.g., hosting, analytics, messaging).
• Customs brokers and logistics partners as necessary to facilitate your vehicle import.
• Law enforcement or regulatory bodies if required by applicable law.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfil the purposes described in this policy, or as required by applicable law. You may request deletion of your data at any time by contacting us.

6. Data Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Object to or restrict processing of your data.
• Withdraw consent at any time.

8. WhatsApp and Communication

When you communicate with us via WhatsApp, your phone number and message history are stored securely to provide continuity across conversations. You may request deletion of your chat history by sending "/forget" to our WhatsApp agent or contacting us directly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us: